Frequently Asked Questions (FAQ)

Here are answers to the most common questions customers ask about shopping with Shagun Fashion.

🛒 Ordering

How do I place an order?
Simply choose your product, add it to cart, proceed to checkout, fill in your details, and complete payment.

Can I place an order without creating an account?
Yes, guest checkout is available.

Can I modify my order after placing it?
Order changes are not guaranteed. Please contact support immediately for any request.

💳 Payments

What payment methods do you accept?
We accept:

UPI
Debit/Credit Cards
Netbanking
Cash on Delivery (COD)

Is COD available on all orders?
COD is available on select pin codes only. All COD orders require verification before dispatch.

Is online payment safe?
Yes. All payments are processed through secure, authorised payment gateways.

🚚 Shipping & Delivery

Do you offer free shipping?
Yes, we offer free shipping across India.

How long does delivery take?
Estimated delivery time:

Metro cities: 2–4 business days
Tier 2/Tier 3 cities: 3–6 business days
Remote areas: 5–8 business days

Do you ship outside India?
No. We currently deliver within India only.

How can I track my order?
Once shipped, tracking details are shared via SMS/WhatsApp/email.

🔄 Returns & Exchanges

What is your return policy?
Returns are accepted only for wrong or defective products within 3 days of delivery.

Is unboxing video mandatory?
Yes. A complete unboxing video is compulsory for any return, exchange, or refund request.

Can I return a product if I don’t like it?
No. Returns are not allowed for change of mind, preference, or personal choice.

Do you offer exchanges?
Yes, only for:

Wrong product
Defective product
Damaged product

(Subject to stock availability and verification)

💸 Refunds

When will I receive my refund?
Refunds are processed within 8–15 business days after approval and inspection.

How will I get my refund for COD orders?
COD refunds are issued via bank transfer or UPI.

❌ Cancellations

Can I cancel my order?
Yes, but only before dispatch.

Can I cancel after shipping?
No. Once shipped, cancellation is not allowed.

📦 Damaged / Wrong Products

What if I receive a damaged or wrong item?
Contact us within 24 hours of delivery with a complete unboxing video.

Without video, will my request be accepted?
No. Claims without unboxing video proof are not approved.

📞 Support

How can I contact customer support?
📧 Email: shagunfashionjpr@gmail.com
📱 Phone/WhatsApp: +91 7357730956
🕒 Support Hours: Monday–Saturday, 10 AM – 6 PM IST

🧾 Order Help

What should I share when contacting support?
Always share your Order ID for faster resolution.